When it cannot wait, it still needs a record.

What a STAT run is here

STAT, for us, is a direct point-to-point trip with the same chain-of-custody standard as a planned route: a written window, a sealed handoff, and a signature, photo and timestamp at both ends. Speed does not cancel the record.

STAT work sits next to our scheduled routes, not in a separate gig pool. Planned routes are built with room held for STAT runs, and the same employed drivers, in the same company electric vans, take the work.

How a STAT request is handled

You request the run through the quote form, which opens an email in your own mail app. We confirm the window, the handling and the custody requirements, and you receive a written price before we start, priced per trip. No surprise surcharges after the run. Online booking is coming; it is not available yet.

At pickup the item is verified, sealed and scanned. Temperature-sensitive items ride in a logged tote. Every handoff is time-stamped and signed. Proof of delivery is a signature, a photo and a time. Live tracking is on the roadmap, not yet in place.

Typical requests

• A clinic missed the standing courier and a specimen still has to reach the laboratory the same day.
• A specialty pharmacy needs a same-day patient or clinic delivery that is outside the afternoon route.
• A facility is waiting on a spare, an optic or a server that is already in the metro.
• A firm has a filing cutoff that will not wait for a later messenger run, and the receipt has to come back.

What we will not rush into

A STAT label does not change the launch limits. We do not carry Category A materials, regulated medical waste or controlled substances. We do not take classified material. We do not serve process. If the request is outside what we carry, we will say so quickly rather than accept work we should not do.

The capital region’s traffic, river crossings and dock rules are part of the window we quote. A honest STAT quote is a window we believe we can keep, not a slogan about being fastest.